Receivables Management Alliance Fidelity has extensive expertise with a long history of success as a consumer collections agency, inclusive of all industries, and we pride ourselves in our reputation of providing excellent customer service. Consumer debt recovery is subject to the Federal Fair Debt Collection Practices Act, as well as other state and local rules and regulations. To ensure compliance, our highly trained and licensed professionals are subject to continuous training, ensuring strict adherence to these applicable federal and state laws. We work consumer accounts as often as legally allowed, and we report debtors collection items to all major credit bureaus. Our “PHD” philosophy means our collection professionals will always strive to “Preserve Human Dignity” with your delinquent accounts. This policy has proven to be far more successful than the typical collection agency mentality; browbeating and demeaning delinquent accounts. Our A+ rating with the Better Business Bureau is a direct result of adhering to this philosophy. Not only does this mean far less complaints to you, but also that we take your reputation as seriously as we do our own.
Your confidence in our ability to protect your collected funds is particularly important to us and our continued relationship with you. Until your remittance, funds are kept in separate and secure state-regulated trust accounts, backed by bonds, which further ensures your protection. We also maintain a large Errors and Omissions policy that covers us and you in the rare event of any error or omission on our part. With over 50 years of experience, we’ve had an impeccable record and no client has ever made a claim against us, our bonds or our insurance. Technology is critical in today’s account receivable management environment. Our investment in state-of-the-art technology provides client access to account status anytime day or night. Clients receive a unique login that allows them to upload placements and download account activity and reports in a secure format. Reports can be automatically emailed to you at your requested frequency. This technology is provided to clients of any size and placement volume. Employment Oppurtunity Call Center Experts WE OFFER: We have been successful in this industry for 50 years and if you are ready to start meeting your true potential then we want you on our team! Send your resume to hr@alliancefidelity.com
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Placements can be sent to us via mail, fax or via our online portal. Once placed,
accounts are immediately uploaded into our collection database for servicing. The first collection letter is
sent within 24-hours and a heavily concentrated calling campaign to the debtor follows until the debt is paid
or payment arrangements are made. If the debtor’s whereabouts are unknown, our skip tracing department (run by
an actual licensed private investigator) locates the debtor using multiple databases and proprietary sources.
Those results are then updated and passed on to the collection team for continued collection efforts.
Looking for experienced call center people with a positive attitude. We are a 3rd party
collection agency and we are willing to train the right person.